Version updated on April 20, 2023
Assertive Communication
Training program
(in person)
LEARNING OBJECTIVES
At Present Perfect, we believe that the most effective and healthy form of communication is assertive communication. Being assertive is the ability to put forward your ideas in an appropriate, respectful way, while developing your self-confidence. In other words: "If you don't take a stand, you don't stand a chance...".
The foundations of effective communication begin with self-awareness. It is about being fully aware of one's own character, feelings, motivations and desires in order to better develop and improve oneself.
Being assertive does not mean being aggressive. Assertiveness is a personal skill that can be learned and developed through practice and self-reflection. Being assertive is having the ability to act in harmony with one's own values without needing to attack or intimidate others.
During the training, each participant will:
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Build self-confidence like a muscle—strong, steady, and adaptable.
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Decode different communication styles to navigate conversations with ease.
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Discover your unique communication profile and how to leverage it.
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Know if and when to stand firm and how to do it with impact.
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Handle tough people and tricky situations with confidence and composure.
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Say “no” with clarity and positivity—without guilt or friction.
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Turn conflict into constructive dialogue, not confrontation.
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Elevate your professional presence and make your voice count
TARGET AUDIENCE
Employees looking to work on their interpersonal communication in the workplace (and not only...!)
PREREQUISITES
No prerequisites to follow the training. Just the desire to learn and dare to step out of their comfort zone.
DURATION OF TRAINING AND ORGANIZATIONAL ARRANGEMENTS —
In person
The total duration of the training is 8 hours with a Present Perfect expert coach.
Each session welcomes between a minimum of 3 and a maximum of 5 participants.
The training dates are chosen in collaboration with the client, depending on their availability. The schedules are fixed for group training.
As soon as the dates are set, our clients are invited to book the chosen slots in the participants' calendar and to send us their email address. Upon receipt, we send each person their invitation email.
LOCATION OF TRAINING
In person, the training takes place at the client's premises, who is responsible for the proper organization of the training in advance, with a view to welcoming the participants. He ensures that the equipment necessary for the proper conduct of the training is provided (broadcast screen, HDMI cable, flipchart, etc.).
We invite our customers who are unable to host the training at home to contact us; alternative solutions are possible.
If the training takes place outside Paris, a trainer travel fee is applicable.
TRAINING CONTENT
Before the training, participants receive an invitation email including:
An individual questionnaire to identify their knowledge and expectations. Each participant must complete and return this questionnaire at least 5 days before the training in order to participate.
The illustrated exercise booklet, in the form of an interactive and printable PDF file, facilitating note-taking on the day of training, memorization and rereading after training.
Introduction
and first passage
30 minutes
Welcome
Round table
Assertive communication at work
Module 1
The Power of Perception
Duration 2h
Analysis of different communicator profiles
The 4 styles of communication
Introduction to Objective Perception and Self Mapping
The Real Definition of Assertiveness: Deconstructing the Myths
Module 3
The ingredients of assertive communication
Duration 2h
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Responsibility and learning the “growth mindset”
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Having the courage to say “no” (Activity: My “no” library)
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Recognizing your blockages
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Using “I” statements in your communication
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Module 2
A clearer sense of self
Duration 1h30
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Values and how they impact your limits
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Locating yourself on the assertiveness spectrum
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Action plan
Module 4
Wearing your SHARK suit
Duration 1h45
Disagreeing without being rude
Active listening
Nonverbal Communication and Assertive Body Language
CLOSURE AND ACTION PLAN
15 minutes
TEACHING MEANS AND METHODS — in-person
Here are the methods and techniques used to achieve the training objectives:
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Content delivered by the coach explaining the technique, tools and scientific research on which they are based
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Interactive application exercises
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Practical cases, scenarios and scenarios adapted to the daily life and/or profile of the participants
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Individual and group coaching
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Group feedback
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Live coaching sessions provided by a Present Perfect expert coach
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A list of additional resources, so that candidates can deepen their training independently
TRAINER PROFILE(S)
Our team of coaches is made up of in-house coaches, as well as around fifteen high-level freelance coaches, carefully selected and trained by Present Perfect. The profile of each coach meets the following criteria:
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Bilingual (French-English) for Present Perfect employee coaches.
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Trained individually by Annabelle Roberts (Founder and Creator of the Present Perfect methodology) and/or Stefanie Selen (Formerly Training Director).
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Trainer/coach experience of at least three years.
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At least three years of business experience.
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Each coach authorized to deliver our assertive communication training is individually trained and coached internally by Stefanie Selen, client director, former training director, psychologist and author specializing in resilience and assertive communication.
EVALUATION PROCEDURES — in-person
The assessment of expected skills and activities is structured around a written assessment and an oral assessment:
1) Written assessment:
A self-positioning assessment is carried out before and after the training to measure the progress of the participants.
2) Oral assessment:
Hypothetical scenarios, based on each of the modules, are shared with the candidates. The coach will have a list of skills to check to ensure the tools have been understood and correctly applied for each scenario. The exam is done live with the coach with each candidate.
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TECHNICAL MEANS — in-person
The trainee must provide their own computer equipment (computer, tablet, headphones, etc.) or any other support allowing them to take the notes necessary for the proper assimilation of skills. Present Perfect provides participants with illustrated educational support (in the form of PDF or printed pages) to facilitate note-taking, memorization and resuming post-training notes.
PRICING — in-person
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4950€ HT /group (5 participants maximum)
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HANDICAP ACCESSIBILITY
People with disabilities wishing to follow this training are invited to contact us directly, in order to study together the possibilities of following the training.
ACCESS TERMS AND DEADLINES:
Do you feel our training meets your needs? Great! We always offer you an initial face-to-face interview in order to fully study your needs and offer you the best possible support. Following this, we send you a summary and a quote for the mission. Once the quote has been validated by you (you just need to return the signed quote to us or give us a purchase order number), our coordination and operations department takes over to set up the training, send the invitation emails and all the necessary elements for the participants. A minimum period of two weeks before the desired start date is necessary to set up training with us, in order to give participants time to complete the pre-assessment forms, identify their own objectives and receive the necessary elements for the training in good conditions. At the end of this training, participants will receive a questionnaire assessing their skills and progress (self-positioning). Our customer service will also ask you to provide overall feedback on the experience.
CONTACT
For all questions concerning:
Present Perfect
Email : awesome@present-perfect.fr
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Training/ Pédagogie/ Relation client
Directrice Clientele – Stefanie Selen (stefanie@present-perfect.fr)
Coordination/ Opérations :
Operations Manager – Kelly Velasquez (kelly@present-perfect.fr)
CERTIFICATION:
Obtaining rate The certification rate is 100%.
Our soft skills training focuses on increasing the skills of employees in terms of communication effectiveness. The results are observed during training, as soon as it is completed and - in the case of soft skills, therefore change in behavior - increasingly over time as the participants apply the knowledge, tools and methods. ​
VALIDATION OF SKILL BLOCKS
The skill blocks are validated by the coach at the end of each training module.
EQUIVALENCES AND GATEWAYS
N / A
SUITE OF ROUTES AND OUTPUTS
N / A
